Shipping policy

Returns/Exchanges

• If the item is returned or exchanged due to the wrongful selection at time of ordering, the customer is then responsible for all shipping and handling fees.
• If you have a defective product FindPetOwner.com will make every reasonable effort to assist you with your return and will cover all shipping charges. The merchandise will be replaced with the same item. 
• If you have a damaged product, FindPetOwner.com will make every reasonable effort to assist you with your return and will cover all shipping charges. If you do not contact Customer Care within 5 days, you are responsible for all shipping charges. All damaged merchandise will then be replaced promptly. 
• If you are not completely satisfied with the quality of the SmartLink products you purchased from FindPetOwner.com, we will accept returns within 5 business days. We are not responsible for lost or damaged returns during return shipment. Please use a trackable carrier. All return shipping charges must be prepaid by the customer. We cannot accept COD deliveries. 
• Refunds for shipping cost will only be issued if the shipment is a result of our error. 

Refund Policy

Restrictions:

We apologize that we do not accept returns or exchanges for the following products:

• Customized or edible products.